Have Concerns?
Beyond Training & Events personnel strive to follow the ethical standards listed in both the American Counseling Association (ACA) Ethical Code, Marriage and Family Therapy Association and American Psychological Association.
Should there be a grievance or complaint that arises regarding the training content, trainer, or another participant’s actions please see table below:
OCCURRENCE CONTACT PERSON CONTACT INFO SEND DETAILED EMAIL TO:
Before training start date Ben Gonzales 210.792.8154 BGonzales@stillwaterccs.net
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During the training Trainer Contact the Facilitator or Trainer directly
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During the training If trainer is n/a 210.792.8154 BGonzales@stillwaterccs.net
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After the training Caroline Gonzales 210.792.8154 Beyondtrainingevents@yahoo.com
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Please follow the schedule above to make contact one of our staff members.
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The responsible staff member listed above will respond to your complaint and make decisive efforts to investigate the issue within 3 business days.
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Beyond Training & Events personnel will inform the attendee of any decision regarding the issue within 7 business days. If you do not feel that your grievance was handled fairly or appropriately, then please submit evidence to support your grievance.
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We will do our best to make adjustments or improvements moving forward.
CONCERNS ABOUT AASECT CE COURSES
If the above grievance process is not resolved to your satisfaction, please make a formal complaint through this contact at the AASECT organization: ce@aasect.org
The AASECT CE Provider, Beyond Training & Events or the Event Facilitator, Dr. Caroline Gonzales, will abide by any decisions regarding resolution of the grievance as given through AASECT.
